TERMS OF USE
Welcome to www.dudigitalglobal.com (“Website”). By accessing or using this Website, you agree to be bound by the following Terms & Conditions (“Terms”). These Terms govern your access and use of the Website and the services offered by Du Digital Global Limited (“DuDigital Global”). If you do not agree with these Terms, please refrain from using the Website.
1. Applicability
www.dudigitalglobal.com is owned and operated by DuDigital Global Limited to facilitate visa and consular services for individuals intending to travel internationally. These services are provided through the Website as well as through authorized Visa Application Centres and Consular Service Centres operated by DuDigital Global.
2. User Obligations
By availing services through this Website, the user agrees to:
- Accept all service-specific terms, including pricing, documentation, penalties, refund policies, and other conditions.
- Ensure the accuracy of all information and documents submitted.
- Authorize DuDigital Global to use the user’s contact information (email/mobile) to share transaction-related information and promotional offers.
- Abide by the individual terms of each service booked, as applicable.
In case of any contradiction, these general Terms of Use will prevail over any specific service conditions.
3. Foreign Exchange Transactions
When making payments in foreign currency, the user declares that all applicable laws, including those under the Foreign Exchange Management Act, 2002 (FEMA), and guidelines prescribed by the Reserve Bank of India (RBI), are being complied with. DuDigital Global is not responsible for any non-compliance, misrepresentation, or regulatory violations by the user.
4. Online Payments
By processing payments through credit/debit cards, net banking, wallets, or other online methods:
- The user grants permission for the secure use, storage, and processing of their payment data by DuDigital Global and its designated banking/payment gateway partners.
- DuDigital Global shall not be held liable for any misuse, fraud, excess or wrongful charges, or any disputes arising from such transactions.
5. Service Charges
- DuDigital Global reserves the right to levy service charges in addition to published fares.
- Once a transaction is confirmed, the user is responsible for payment of all applicable charges, taxes, and fees.
- Commercial terms, including service pricing, are subject to change without prior notice, at the sole discretion of DuDigital Global.
6. Limitation of Liability
DuDigital Global provides facilitation services and is not responsible for decisions made by Embassies/Consulates, including delays, rejections, or additional document requirements. All services are availed at the user’s own risk.
7. Privacy Policy
By using the Website, the user consents to DuDigital Global collecting and processing personal information for:
- Fulfilling service requests,
- Sending transaction updates,
- Notifying users of policy changes or offers.
DuDigital Global ensures confidentiality and will not share personal data with third parties unless required by law or for service fulfilment.
8. Intellectual Property
All Website content, including text, graphics, images, software, and branding, is the intellectual property of DuDigital Global. Unauthorized use, reproduction, or distribution is strictly prohibited.
9. Modification & Termination
DuDigital Global reserves the right to:
- Modify these Terms at any time without prior notice.
- Restrict access, suspend or terminate any user account found in violation of these Terms.
10.Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from the use of this Website or its services shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
For any queries or clarifications regarding these Terms, please contact us at info@dudigitalglobal.com.
Privacy Policy for DU DIGITAL GLOBAL
At DU DIGITAL GLOBAL, accessible from https://b2b.dudigitalglobal.com/ our main priorities are the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by DU DIGITAL GLOBAL and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in DU DIGITAL GLOBAL. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Log Files
DU DIGITAL GLOBAL follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, DU DIGITAL GLOBAL uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of DU DIGITAL GLOBAL.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on DU DIGITAL GLOBAL, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that DU DIGITAL GLOBAL has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
DU DIGITAL GLOBAL s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
DU DIGITAL GLOBAL does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
